New user not being sent Welcome Email

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Morgan Burt

• May 09, 2024 16:37

I’ve added a new user to my box users and they are not receiving the confirmation email that is apparently being sent – can you please advise how to get this to work?

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  Rona

  • May 09, 2024 21:45

  Hi Morgan,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting! 

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  Nik Holmes

  • October 23, 2024 07:26

  I have the same problem with a new user added a few days ago - and this has been an intermittent problem with Box over the last couple of years.  Please help?

  Thanks

  Nik

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