New User Cannot Access Account or Files

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Courtney Dixon

• May 09, 2024 17:13

I've added a new user to our account but she cannot access any files. Her account is a non-google account and she is asked to login with her gmail account to access the files. I haven't had this problem before for non-gmail accounts. Even when she does sign in with her personal gmail account, it still will not allow access saying she needs a google account and/or the passkey does not work. Any tips? Thanks 

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  Rona

  • May 09, 2024 21:47

  Hi Courtney,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting! 

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