Unable to login when starting "Box Drive"

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辰巳直樹

• May 09, 2024 23:38

I cannot login to Box Drive after launching it.
Instructions are in the attachment.
Can you please help me?

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  Rona

  • May 10, 2024 20:13

  Hi there, 

  Welcome to Box Community and glad to assist!

  Can you resend your screenshot(s) translated in English language? I'm afraid we can only provide support in English language through this Community forum.

  We'd love to further assist! 

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  辰巳直樹

  • May 12, 2024 23:35

  Hi Rona,

  Thank you for your message.

  Please check the following.

  1.Box Drive login screen open when the pc start
  2.click "Log in"
  3.web page open
  4.input Email address(gmail) and click "next"
  5.SNS Auth(Google login) screen open
  6.click same Email of "4"
  7.SNS agree(Google login) screen open
  8.click "next"
  9.Box Drive auto run
  10.Box Drive login screen open (same screen of "1") → cannot login

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  Gary Hames

  • July 07, 2024 12:39

  Hi,

  Having the same issue as a new user from box have no idea how to make it work in windows.

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