Discrepancy between storage capacity and actual file capacity

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徳丸篤史

• May 10, 2024 03:59

Storage usage does not match the actual situation despite a significant reduction in files, so the system displays insufficient capacity and is unavailable.

Request to do the needful.

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  Rona

  • May 10, 2024 19:57

  Hi there, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting!

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