Account size issues

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Box User

• May 11, 2024 07:31

Hi!

I have 3 folders in my account. Their total size is 4.3+1.6+0.1=6 Gb

But the main stat is showing 8.9 Gb

Trash box is empty. Where are those 3 Gb?

Thanks!

 

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  Erik Astudilllo

  • May 12, 2024 00:45

  i have same problem

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  Hiroki Harada

  • May 12, 2024 01:31

  Me, too.

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  Rona

  • May 13, 2024 19:40

  Hi there, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting!

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  J Greenley

  • May 13, 2024 22:47

  I have 25GB Storage.  I uploaded 13.0 GB (14,047,526,912 bytes) to what should have been a Box account with NO data, and Box says I exceeded my 25GB limit...

  

  Please explain.

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