Upgrading from Free to Paid

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Chris Huggins

• May 11, 2024 14:11

I have been invited as a user for a Business account, I log into my account but it is still only an individual (free) account. There is no option to activate. Have tried normal troubleshooting (resending etc.) but having no luck. 

Thanks, 

Chris

 

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• 

  Rona

  • May 14, 2024 19:31
  • Edited

  Hi Chris, 

  Welcome to Box Community and glad to assist! 

  We couldn't troubleshoot at this time. However, you may  contact your Box Administrator to address this with Box Product Support 

  (https://support.box.com/hc/en-us/requests/new). 

  We'd love to further assist! 

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