Incorrect storage usage or number of files in My Account

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島田浩臣

• May 14, 2024 02:17

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In this account, even if you delete files in a folder, the storage capacity will not decrease.

Please respond accordingly.

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  Dam May

  • May 14, 2024 04:47

  I am in the same boat. I deleted a lot of folders and files, but the storage capacity is not going down. And I deleted the files a few days ago. I checked and made sure I empty trash folder but the same thing happened. 

  Could somebody help and let me know what I need to do?

   

  Thank you very much

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  Rona

  • May 14, 2024 22:49

  Hi there, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting!

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  Dam May

  • May 15, 2024 06:24

  Hi Rona,

  Thank you very much for your hep and email. However, I do not see my account updated, still the same message about 49.9G of 50G used, even though I am 100% sure that I only have about 20G of data there. Could you please have one more look? Thank you again.

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