Incorrect storage usage or number of files in My Account
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In this account, even if you delete files in a folder, the storage capacity will not decrease.
Please respond accordingly.
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I am in the same boat. I deleted a lot of folders and files, but the storage capacity is not going down. And I deleted the files a few days ago. I checked and made sure I empty trash folder but the same thing happened.
Could somebody help and let me know what I need to do?
Thank you very much
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Hi there,
Welcome to Box Community and glad to help!
Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.
In the future, if you experience incorrect storage, please let us know in this forum.
Thanks for posting!
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