Unable to add user

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Ioana Salariu

• May 14, 2024 09:52

Hi! I am unable to add users (both internal and external). I am the owner of the folder and have removed 3 members (thinking it might be a capacity issue) to see that I am still unable to add other users. 

I tried inviting the new users from a different browser but the error persisted. Please see attached the error message I receive after I try inviting an user. 

<personal information redacted>

Please advise. Thank you!

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• 

  Rona

  • May 15, 2024 21:36
  • Edited

  Hi Ioana, 

  Welcome to Box Community and glad to assist! 

  In order to address this issue, you may use your Business account to contact Product Support and create a new case here. 

  We'd love to further assist! 

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