My enterprise plan should have unlimited storage space. Why can’t I store more than 10TB when it reaches 10TB?

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  • Rona

    Hi McCoy,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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  • McCoy Zhang
    Ren, 
    (抱歉我需要使用我的慣用語言, 因為英文不是我的母語)
    很高興收到您的來信說明, 我想聲明幾件事情: (您回信對我來說, 似乎沒有起多大的作用)
     
    1. 我是合法使用你們公司的服務, 並且, 經過試用評估後, 才啟用了你們公司的產品服務.
    2. 在我試用的時候, 你們並沒有說明有這些頻寬的限制, 不過, 我同意並且支持你們的頻寬政策, 因為我不是系統的破壞者, 也沒有惡意使用你們的系統
    3. 基於我是一個新的客戶, 我需要把我的資料放入你們的 "無限大" 儲存空間內, 我是否需要一個 "放入資料" 的時間與機會, 而你們的限制, 卻讓我需要可能超過幾個年頭才 "可能" 完成這個工作
    4. 為了確保我不會惡意的使用你們的系統, 我甚至可以保證在我完成資料存放之後, 我不會違反你們的頻寬限制與分享限制, 但是我必須要能夠有足夠的 "時間" 與機會, 把我在 Google 當中的重要資料, 轉移至你們的空間內. 因為Google 取消了它們的無限大的空間服務. 我至少使用了Google 超過十五年以上的時間, 非常令人沮喪, 所以我花了不少時間評估與試用相關的雲端空間服務.
    5. 我來自台灣, (不是中國大陸) 我可以向你保證我不會惡意破壞你們的規定, 請你給我一個可以上傳資料的方案, 而不是告訴我可以進行退款.
     
    我無意與你們引起爭議, 只需要有時間可以存入我的重要資料, 我可以跟你再次保證我不會惡意分享使用你們的頻寬,只是我是一個新的使用者, 我需要放入我的資料, 能否提供你們的解決方案, 而不是叫我進行退款? 謝謝!
     
    McCoy Zhang
     
    ===================================================================================================
    Ren,
     
    (Sorry I need to use my preferred language as English is not my native language)
    I'm glad to receive your letter. I want to state a few things: (Your reply doesn't seem to have much effect on me)
     
    1. I used your company's services legally, and only activated your company's products and services after trial evaluation.
    2. When I tried it, you did not explain these bandwidth restrictions. However, I agree and support your bandwidth policy because I am not a system destroyer, nor do I use your system maliciously.
    3. Since I am a new customer, I need to put my data into your "unlimited" storage space. Do I need a time and opportunity to "put the data in", but your restrictions make it difficult for me to It may take more than a few years before it is "possible" to complete this work
    4. In order to ensure that I will not use your system maliciously, I can even guarantee that after I complete the data storage, I will not violate your bandwidth restrictions and sharing restrictions, but I must be able to have enough "time" I have the opportunity to transfer my important data in Google to your space. Because Google has canceled their unlimited space service. I have been using Google for at least fifteen years, and it is very frustrating, so I've spent a lot of time evaluating cloud space services associated with trials.
    5. I am from Taiwan, (not Mainland China) and I can assure you that I will not maliciously break your regulations. Please give me a plan for uploading data instead of telling me that I can issue a refund.

    I don't intend to cause controversy with you. I just need time to store my important information. I can assure you again that I will not maliciously share and use your bandwidth. It's just that I am a new user. I need to put in my information, can you provide your solution instead of asking me to issue a refund? 
     
    Thank you!
     
    McCoy Zhang
     
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