Storage full, but it isn't

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ソウルソノリティ　システム係

• May 16, 2024 09:15

Hi, my storage is full, but it isn't. I have tried to remove files but the storage size didn't change. Please fix.

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  Rona

  • May 16, 2024 16:37

  Hi there, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting!

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  Martin Corona

  • July 11, 2024 23:26

  I am having the same issue on my account. It says that i have no storage but the web page shows 0 out of 10gb used. I am unable to upload video files

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