Adding existing use to our enterprise account

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Box Admin

• May 16, 2024 09:18

I need to add an existing box user with our domain to our enterprise account. I get a message telling me they already exist but I can't invite them join and be managed under our enterprise platform. Please can you help. I don't want to publicizse their details on a support forum. Many thanks

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  Rona

  • May 16, 2024 16:42

  Hi there,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting!

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