Lost entire 2020 years files

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Kerry Atkinson

• May 17, 2024 16:11

I have lost my entire year 2020 files. I do not have a trash icon on the drop down menu. Please help as I have some historical pictures which cannot be duplicated.

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  Rona

  • May 21, 2024 20:38
  • Edited

  Hi Kerry, 

  Welcome to Box Community and glad to assist! 

  Box stores files and folders you place in Trash for a certain period of time, that default period is 30 days. When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover your content.  Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

  To find out more about your deleted files and folders, please visit this article. 

  Thanks for posting!

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