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Missing Folder

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May McCabe

Hi,

I am missing a folder with hundreds of files in it and when I click the folder name in the email I received when I set it up, it says the folder is not available. Please help!

Best,

May

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  • Rona

    Hi May, 

    Welcome to Box Community and glad to assist!

    You may visit your trash through box.com in order to locate and restore your missing folder(s). 

    You can manually restore or permanently delete any file or folder in your trash.  To delete an item, however, you must have permission to do so.

    To restore or permanently delete specific items in Trash:

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then: 
      • To return the item to its original location in Box, click Restore.
      • To delete the item permanently, click Delete.
    1. At the prompt, click Okay.

    Notes:

    • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
    • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

    In reference to this information, please go over to this article. 

    Thanks for posting!

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  • May McCabe

    Rona,

    The file is not in my trash and no one who had access to it deleted it. I also never received an e-mail from box about any concerns regarding my account so I am not entirely sure where this folder went.

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