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unable to create a folder in box

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Hui Wang

Hi, I would like to create a fold in box but the "New" is greyed out. I am unable to create a new folder. Whom should I contact for the new folder creation? Thanks.

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  • Rona

    Hi Hui, 

    Welcome to Box Community and glad to assist!

    It appears that only your primary Admin and Co-Admins can create new folders. At this rate, please reach out to your primary Admin to modify this restriction for managed users. 

    Thanks for posting! 

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  • Hui Wang

    Thanks. I will contact our Box primary administrator for help. 

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