New user not being sent Welcome Email

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Mark Button

• May 20, 2024 19:08

We have a new user, brought in via sync to AzureAD. They did not receive a Welcome Email.   When attempting to login to BOX, we can only get to the 'verify your account' page but no email is ever sent.

Please have support reach out for the specific user account details.

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  CCM Admin

  • May 20, 2024 23:18

  same issue with new box user but not AureAD

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  Rona

  • May 21, 2024 19:23

  Hi Mark,  

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you need additional assistance. 

  We'd love to further assist!

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