User cannot reset password

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Kyle Porter

• May 21, 2024 18:48

Every time a password reset Is requested the user gets a message saying it went to her old email (which is not available). Because of this she cannot accept the enterprise invite. How do I fix this? 

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  Rona

  • May 21, 2024 22:12

  Hi Kyle,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting!

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