招待メールが届かない
Answered別のユーザーにコラボレーション招待のメールが届きません。
ユーザーを新規に追加もしましたが、確認のメールが届かずログインできません。
再送もしてみましたがメールは届きませんでした。
最初にメールアドレスを間違えて登録してしまい確認メールが届かなかったことが有りました。
その後、正しいメールアドレスを登録しましたがダメでした。
確認した結果「メールが抑制リストの対象になっている」の対象になっている可能性があり連絡しました。
抑制リストに登録されているか確認していただけないでしょうか。
参考にしたサイト
I translated Japanese into English.
Please check.
The following is a question.
Another user does not receive the collaboration invitation email.
I added a new user, but I did not receive a confirmation email and cannot log in.
I tried resubmitting but did not receive the email.
I had registered the wrong email address the first time and did not receive the confirmation email.
I then registered the correct email address, but to no avail.
After checking, there is a possibility that the email is on the "suppression list" and I contacted you.
Could you please check if it is registered in the suppression list?
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Hi there,
Welcome to Box Community and glad to assist!
Please follow the troubleshooting steps listed below:
- Check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow most mail clients to recognize Box emails and deliver them to your Inbox.
- Firewall, Content Filter, or Email Security Policy: Check if your firewall or virus scan is blocking the email notifications. Contact your Internet Service Provider (ISP) or Corporate IT department and ask that emails from the following domains be added to the email allow list (safe sender) to ensure that Box messages are not blocked.
- box.com
- notify.box.com
- reply.box.com
- track.box.com
- Incorrectly typed email address: Is the sender using your correct email address? Just one mistyped letter will cause an email to go to the wrong address or make it undeliverable. Ask them to double-check that they entered your address correctly.
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Email on suppression list: If Box notifications ever bounce, emails are automatically added to our suppression list. Open a case with the support team to check the affected email address(es).
One avoidable reason for getting on the Box suppression list is from creating a new Box account before your actual mailbox or email account is set up. - Email scanning issues: If you are experiencing scanning issues, check the HTML code of the templates for any changes and adjust your scripts.
Note: Box "batches" email notifications before sending them out. This means an email may not be sent immediately after an action occurs. When multiple actions are batched/grouped into a single notification, the subject of the email will have the title of the top-level folder. This does not apply to Password Reset emails or Email Confirmation links.
Hope it helps!
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Thank you for your response.
The BOX email address (noreply@box.com) was not added to the spam folder.
We also suspect that your firewall or virus scan is not blocking the email notifications. The reason for this is that email addresses from the same domain can receive email.
Therefore, I would like you to check if the target email address (not mine) has been added to the suppression list.
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