Users with Free accounts cannot merge into Enterprise accounts

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Cherie Macri

• May 23, 2024 20:58

Hi. I have 4 users that I need to migrate ASAP

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  Rona

  • May 23, 2024 21:35

  Hi Cherie, 

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting!

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  Cherie Macri

  • May 24, 2024 16:52

  Hi! Still waiting on resolution. 

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