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Cannot login to box drive from desktop

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Ayaya

I can log in from the web, but when I try to log in from the app version of BoxDrive, I keep getting stuck at the login screen.

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  • Ann

    Hi there, 

    Welcome to the Box Community!

    Can you try to manually reset Box Drive to see if this will resolves the issue? Follow the steps listed below.

    To reset Box Drive on Windows

    1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
    2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
    • You may need to show hidden folders to see \AppData.
    • Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
    • From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
    • Restart the Box Drive and follow the prompt to log back in.

    Instructions for Mac can be found here: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

    I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist. 

    Thank you for posting!

    Best,
    Ann

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