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Box Admin unable to view or edit current users folders

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Coby Clancy

For some reason myself (Box Admin) and my co-admin users are unable to view or edit managed users folder collaborations.

It just comes up with an error page saying Ápologies, we were unable to load this page.  Please refresh the page or try again later.

Has anyone else encountered this problem.?

I need to add access to additional folders for one of our users but am currently  unable to.

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  • Ann

    Hi Coby,

    Welcome to the Box Community!

    This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

    Thanks for your patience and please comeback and let us know how it goes!

    Best,
    Ann

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  • Jason Pierce

    I am also experiencing this issue and came here looking to see if anyone else was having the same issue. 

    I'm a Co-Admin, and when I go to view the folders shared with a user in Users&Groups, I get the same error message as Coby in his original message.

    Any chance I could get in on this as well? Would you like me to submit my own ticket to the Product Support team, or would they like to keep it all under one?

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