Box Product Support - Update on Case #3096889
AnsweredHello Sébastien,
I appreciate your initial response, but this issue with the Access Stats features needs immediate attention and resolution.
This matter is critically affecting our operations, and the end user's workflow is severely disrupted. The inability to access the Access Stats feature is not just an inconvenience—it is a major problem that needs to be fixed urgently.
We must escalate this issue to the highest priority level. I need your immediate assistance in resolving this matter. Please provide your earliest available time slots for today so we can schedule the call with the end user without further delay we need a permanent fix immediately.
I expect prompt and decisive action on this matter. Your urgent attention is required.
Please find the below user availability time today.
May 28: 11am ET - 1pm ET
May 29: 11:30am ET - 1pm ET
May 30: 10am - 11am ET
Best regards,
Hrushikesh
Thank you..!
Best,
Hrusikesh
From: Sebastien Merour (Box Customer Success) <support@box.zendesk.com>
Sent: Monday, May 27, 2024 3:13 PM
To: Rao, Hrusikesh <hrao@yearup.org>
Cc: Bandlamudi, Hinesh <hbandlamudi@yearup.org>
Subject: Box Product Support - Update on Case #3096889
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