Lost access to all Box folders after name and email address change

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Barbara Maenz

• May 31, 2024 10:36

Dear team, I have lost access to the shared folders in box portal as recently my family name and email address got updated. Could you please help me getting access to all my Box folders again? Thank you.

Kind regards,

Barbara

 

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  Rona

  • May 31, 2024 20:16

  Hi Barbara, 

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting!

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