When I installed Box Drive, it said that an unexpected error occurred

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保永 将矢

• May 31, 2024 10:58

When I installed Box Drive, it said that an unexpected error occurred

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  Rona

  • May 31, 2024 20:31
  • Edited

  Hi there,

  Welcome to Box Community and glad to assist!

  To successfully install Box Drive, please ensure that you'll be using a supported Operating System. 

  Mac

  Prerequisites:

  • Supported OS version
  • HFS or HFS+ formatted hard drive
    • APFS formatted hard drives are supported with Box Drive v1.2.93+
  • Box Sync is not installed

  Recommended minimum system specifications:

  • 1.6GHz dual core processor
  • 4GB of RAM

  Note
  If your machine does not meet the recommended system specifications, you may still be able to install and run Box Drive. However, you may encounter a degraded experience.

  Windows

  Prerequisites:

  • Supported OS version
  • Universal CRT
  • .NET Framework 4.8, or higher
  • Box Sync is not installed

  Recommended minimum system specifications:

  • 1.6GHz dual core processor
  • 4GB of RAM

  Note
  If your machine does not meet the recommended system specifications listed above, you may still be able to install and run Box Drive. However, you may encounter a degraded experience.

   

  Meanwhile, to get the complete instructions in installing Box Drive you can  visit this article. 

   

  Hope it helps! 

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