Add a user with an existing account

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Paulo Afonso

• June 03, 2024 10:14

Dear Support,

I am trying to add to my enterprise account two users who already have an account with it's work email but not attached to any enterprise.

I cannot invite them to join our enterprise.

Can you help me ?

Thanks !

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• 

  Rona

  • June 06, 2024 21:20

  Hi Paulo,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting!

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  Sara Bayley

  • September 26, 2024 15:50

  same issue

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