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Unable to search

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Christy Claeson

I am unable to search and locate files and folders. What is going on? This keeps getting worse on my computer and I do not understand why I am unable to search for folders or files. HELP! 

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  • Rona

    Hi Christy,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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  • Lory Brunner

    HAVING THE SAME ISSUE FOR THE WHOLE TEAM. 

     

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  • Diane Shoemaker

    search function not working. Using browser on Chrome. search is not returning any results for keyword searches. I rely on this too much to lose this functionality. Looks like a lot of customers are having the same problem. are you doing anything about this?

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  • Lory Brunner

    I FOUND THAT IF YOU SEARCH FOR A FILE WITHOUT HITTING "ALL FILES" FIRST IT WILL SEARCH WOTHING THE FOLDER YOU WERE JUST IN. 

    THERE IS ALSO AN ANNOYING FEATURE CALLED "EVERYWHERE". WHEN YOU TYPE IN A FILE TO SEARCH, BELOW IT IS A CHOICE OF EVERYWHERE OR THE SAME FILE YOU ARE CURRENTLY IN. 

    I HOPE THAT HELPS THESE PEPOLE BUT THE FILTER IS NOT HELPFUL AT ALL. ITS AN EXRA UNNECESSARY STEP THAT, IF FORGOTTEN, LEADS TO A BLANK SERCH WHEN YOU KNOW THERE IS A FILE YOU NEED IN BOX. 

     

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  • Diane Shoemaker
    • Edited

    I always start in ALL Files. It's still returning no results. I think the new filters are set by default to only search titles and there is not way to turn it off.  The new filters just don't work. The filters aren't set up to do an OR search so you get the most results. They seem to be all AND and only searching the titles not content. Checking off the boxes in the filter doesn't override whatever default filters are already in place. It's really put a bind on being able to find something unless you know exactly where it is and what it's called. Which kind of defeats the purpose of having a keyword search to begin with. 

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