Error message: temporarily_unavailable
AnsweredHi,
I'm getting this error message "Error: temporarily_unavailable" when trying to open Box Drive on my Mac computer, running Monterey OS.
Can you help me resolve this
thanks,
Robin Temple
-
Hi Robin,
Welcome to Box Community and glad to assist!
To fix this error, please manually reset your Box Drive.
- Quit Box Drive if it is running.
- Download and open the Box Reset Tool zip file.
- Open the Box Reset Tool from the Downloads folder.
- Select Restart and then OK to confirm the restart was successful.
- Open Box from your application folder and log back in.
Note: The Box Reset Tool will write logs of actions performed to your Desktop folder under “Box-ResetTool-logs_(<current day>)”.
If there are any issues with the above process, follow these alternative steps to reset Box Drive.
- Quit Box Drive if it is running.
- Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
- macOS 12.x and macOS 13.x with Box Drive version 2.35 and earlier
/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
macOS 12.x and macOS 13.x with Box Drive 2.36 and newer/Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box
This command will:
- Archive all files that are not synced (not uploaded to Box) from
~/Library/CloudStorage/Box-Box
and move it to a new folder at:-
~/Box-Box (Archive)
(macOS 11.x)Note
If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.
-
~/Library/CloudStorage/Box-Box (<current day and time>)
(macOS 12.x and newer)
-
- Exclude from the above archive files that are “up-to-date” or synced on Box
- Re-create the parent hierarchy of the archived files
3. Restart Box Drive and follow the prompt to log back in.
Hope it helps!
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