Files are not showing
AnsweredAll of the file in the All Files folder are missing. They were there last week, and a colleague of mine is still able to view them. Though when I go to the folder there are no files listed. How can I regain access to the files on the drive?
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Hi Kelly,
Welcome to Box Community and glad to assist!
Upon checking, you don't have owned contents and you could be looking for a shared folder. If so, please contact the owner to locate the folder.
Notes:
- When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
- If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.
Thanks for posting!
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