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Cant sign in with my email, doesnt find my email anymore

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duketuss .

I have made account with my email years ago and now I signed in with google (with same email) and I cant acces my old account anymore, if I write the email when I log in it tries to make a new account. But in my pc where Im still signed in at the browser I still can use this account. Im afraid if I sign out I cant acces to it anymore. Please help <3

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  • duketuss .

    Please help, if I sign in to my profile it tries to create me a new profile. I only can use this now becouse I havent logged out

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    To prevent this, make sure your logging in using box.com. If the issue persist, please reset your password. 

    To reset the password for your Box account, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps! 

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  • duketuss .

    I cant reset my password anymore its like my email vanished from your system. Its not a simple issue like that I think and I tried many things, even link another email to my account but it doesnt let my sign in with that email ether.

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  • duketuss .

    Ok I got it to work now, thanks for help

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