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Excel Files from Box Drive opening slower than usual

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Dang, Zach

Hello, a couple of users in our organization have recently had issues with some excel files that are stored on Box opening much slower than usual. These files are moderately large, around 7MB, but what used to take around 10 seconds to open now take 1-2 minutes. When the same files are downloaded and opened locally, they open as usual.

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  • Rona

    Hi Zach,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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