I cannot find my folder
AnsweredWhen I sign in, I am not in my regular account... I don't see my folders. I only see the shared ones sent by other people where I had to sign documents. My own folders are missing. This is extremely frustrating as I am not able to call anyone to help me and I am not techy at all. I have things due and I cannot access the data.
How can I get someone to call me to walk me through things please?
M
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Hi M,
Welcome to Box Community and glad to assist!
If you're having trouble finding your missing folder, you can try to search through trash.
To restore specific items in Trash:
The steps below apply whether you’re selecting from search results or from all Trash items.
- Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
- Click the ellipsis (...). Then:
- To return the item to its original location in Box, click Restore.
- At the prompt, click Okay.
Notes:
- When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
- If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.
Hope it helps!
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