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Need to open a ticket, cannot open files with local or web applications

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Chris Norris

At our Main location, I tried Box via the web browser, when I try to open a file, it tries to use Word on the Web, but can’t connect to the server and can’t open the file. This is the case for numerous people at this location. At our Prospect location, this is not a problem.

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  • Chris Norris

    Getting this when I try to open a file via the browser and web app:

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  • Rona

    Hi Chris, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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