error invalid user in box drive

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Gustavo Rafael Orozco Jaraba

• June 08, 2024 15:19
• Edited

"error invalid user" in box drive in the sign 

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  Rona

  • June 11, 2024 15:20

  Hi Gustavo, 

  Welcome to Box Community and glad to assist!

  To get a closer look, you please confirm the following? 

  • Can you attach a screenshot of your error in this Community post?
  • Your Operating System and Box version. 

  We'd love to further assist! 

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  Gustavo Rafael Orozco Jaraba

  • June 12, 2024 15:11
  • Edited

  Thank you so much. This is the error I get when trying to log in to synchronize box drive on my MACBooK Air laptop.

  
  
  
  Laptop specifications:
  
  

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