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Lotte Peet

• June 10, 2024 13:59

I  accidently added 10 users and only need 4. it charged me for 10, is there anyway i can be refunded and start over?

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  Rona

  • June 11, 2024 20:02

  Hi Lotte, 

  Welcome to Box Community and glad to assist!

  Kindly reach out to our Cancellation team to do these changes for your seats/licenses. To do so, you can email them via cancel@box.com. 

  Rest assured that a member of our team will get in touch as soon as possible. 

  Thanks for posting!

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