Link cancelled account

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Monica Folkerts

• June 10, 2024 14:47

I would like to link a personal email that was used as an account that was recently cancelled. When I try to do this, I get: "There was an error while trying to add [email address] to your account."

Do I need to wait a period of time to be able to do this?

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  Rona

  • June 11, 2024 22:20
  • Edited

  Hi Monica, 

  Welcome to Box Community and glad to assist! 

  Note that cancellation or deletion of your Box account will not happen immediately, but will take a short amount of time.

  To add an email to your Box account, only use an email address that's not yet registered with Box. 

  Thanks for posting!

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