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Users Can Not Log In

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Cindy Dickens

two users on my managed account can not log in.  They never get the password reset email I send.  They have also tried to reset it from the website.  

<personal information-redacted> users are affected by this.  

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  • Rona

    Hi Cindy, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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  • Cindy Dickens

    how will i see the response or the fix?  We are at a standstill and need this resolved.  

     

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