How do I change the authenticator app applied to my login? It doesn't give me an option

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Kavitha Gurusamy

• June 11, 2024 17:39

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  Rona

  • June 11, 2024 21:56
  • Edited

  Hi Kavitha,

  Welcome to Box Community and glad to assist! 

  To remove a multi-factor authentication method from your individual account:

  1. Click on your account icon in the top-right corner of the page, and select Account Settings.
  2. Under the Account tab, scroll to the Authentication section.
  3. Click Remove next to the authentication method you want to remove, and then click Remove in the confirmation dialog box.

  And re-enable your Multi-Factor Authentication (MFA) accordingly.  

  Thanks for posting!

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  Kavitha Gurusamy

  • June 12, 2024 13:17

  The issue I'm having is no matter if I choose email or SMS as my preferred authentication type, the admin my account to require the authentication app as my authenticator. Please see attached screenshot.

  

   

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