Please open a support case

My mac popped up:

Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

The "here" link brought me to https://support.box.com/hc/en-us. However, even after logging in, I don't see a way to create a support case. I see many other users confused by this as well.

Please:

- Open a support case for my issue

- Address the general confusion caused by Box telling users to do something on your site that doesn't appear to be possible.

Thanks, Kevin

Please

Rona

June 12, 2024 20:17

Hi Kevin,

Welcome to Box Community and happy to assist!

As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.

At this rate, please get in touch with your internal helpdesk team for assistance.

Thanks for posting!

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