Previewer Function: Preview didn't load
AnsweredIn a Box folder that has been shared with me, I have previewer status. There are four PDF files. The first file is 537KB. The second file is 1.4MB. I can preview the first two files.
The third file is 15.7MB. The fourth file is 169.2MB. I cannot preview these two files.
I receive the message: "This preview didn’t load because the document may be protected. Please try to open or download the file to view."
I need to have the ability to preview the third and fourth files.
Using Safari 17.5 and Chrome 126 .... I have cleared the cache on both browsers. I have rebooted the Mac. I am using Sonoma 14.5.
Is this happening to anyone else? If so, what has been your solution/fix?
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Hi Estee,
Welcome to Box Community and happy to assist!
As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.
At this rate, please get in touch with your internal helpdesk team for assistance.
Thanks for posting!
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