2-step verification, message not received
Answered
The external members I invited cannot receive messages on the mobile phone they use for two-step authentication and cannot log in.
I saw other similar posts but they didn't provide a solution so I'm posting this.
-
Hi Atsushi,
Welcome to Box Community and happy to assist!
As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.
At this rate, please get in touch with your internal helpdesk team for assistance.
Thanks for posting!
-
Our company's BOX support (Box@IBM) states the following:
If an external user has issues setting up their Box 2FA, they must contact Box Support directly.
This is exactly what I described above. Please help.
Please sign in to leave a comment.
Comments
2 comments