1 comment

  • Rona

    Hi Gabrielle, 

    Welcome to Box Community and glad to assist! 

    Once your confirmation email has expired, you can always create a password reset email to get started with Box. 

    To reset the password for your Box account, follow this process:

    1. Visit and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps! 

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