Unable to upload files because of storage limit.

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Stan Grochowski

• June 16, 2024 14:54

Unable to upload files because of storage limit. But account shows I have only 816.2 MB of 10.0 GB used. How can I solve this problem?

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  Rona

  • June 18, 2024 21:57
  • Edited

  Hi Stan, 

  Welcome to Box Community and glad to assist!

  To get a closer look, could you reproduce your error and take a screenshot? Once you've captured the screenshot please attach it in this forum. 

  We'd love to further assist! 

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  Ted Bartenstein

  • August 28, 2024 18:41

  I have a similar problem. The account was opened by another lawyer in our office who says he understood our space was unlimited, which I see by pricing plans is the most common feature. He has no idea what he needs to do to fix the problem. can you tell me/him? 

  

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  Ted Bartenstein

  • August 28, 2024 18:44

  Says I need to alert the folder owner, but I am the folder owner on most of these. If not me, then a secretary or the other partner, and none of us know what the folder owner is supposed to do. 

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