Shared Folders for Collaboration not Syncing

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Megan Stoltz

• June 16, 2024 19:06

Hello,

A colleague shared two separate project folders with me. But when I accept one, I lose access to the other! It seems the system won't let me keep access to both of them. Anyone know what's going on? Thanks for any help.

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  Rona

  • June 17, 2024 21:27

  Hi Megan, 

  Welcome to Box Community and glad to assist!

  Kindly reach out to the folder owner and request for a new invitation for the affected folder. 

  This is the alternate way to accept invitation:

  1. In the left menu of your Box account window, click All Files.
  2. In the pending invitations panel under ACTION REQUIRED, hover on the name of a file or folder.
  3. To see details about the invitation, click the ellipses, "...", and select View Details.
  4. To decline the invitation, click the ellipses, "...", and select Decline All.
  5. To accept the invitation and gain access to the project's content, click Accept.

  Thanks for posting! 

   

   

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