1 comment

  • Rona

    Hi Stacy,

    Welcome to Box Community and glad to assist! 

    Canceling a Business or Enterprise Account

    Only the account administrator can cancel a Business or Enterprise account.

    1. Go to Admin Console > Account & Billing.
    2. In the Status field in the Account Information section, click Cancel Account.


      If you do not see this option, email

    3. Complete the survey and click Cancel My Account.
    4. Click Permanently Cancel My Account to confirm and complete the process.

    The account will cancel at the end of the service term.


    If you are having trouble canceling your account, please email

    Thanks for posting! 

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