two-factor authentication for Box
AnsweredI forgot to disable two-factor authentication for Box.
How can I solve this?
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Hello!
If you’re locked out of your Box account due to two-factor authentication, you can:
Recovery Codes: Use any recovery codes you saved when setting up 2FA.
Admin Help: If it’s a business account, your Box admin may be able to assist.
Always keep recovery codes in a safe place for such situations.Best Regards,
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Hi there,
Welcome to Box Community and glad to assist!
Can you still log in through box.com? If so, you can proceed and disable it in your end.
To remove a multi-factor authentication method from your individual account:
- Click on your account icon in the top-right corner of the page, and select Account Settings.
- Under the Account tab, scroll to the Authentication section.
- Click Remove next to the authentication method you want to remove, and then click Remove in the confirmation dialog box.
If you can no longer log in, please create a new ticket for Product Support.
Thanks for posting!
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