Error message: can't invite deactivated user to collaborate

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Ana Estrada

• June 21, 2024 15:42

Hi,

When I'm trying to add a user to a box folder. I get an error message: Sorry, you can not invite deactivated users to collaborate. However, her email account is active.

Please resolve this issue asap.

 

Regards

Ana

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• 

  Rona

  • June 24, 2024 15:07
  • Edited

  Hi Ana, 

  Welcome to Box Community and glad to assist! 

  Collaboration requires user log in and if the account is deactivated this error is likely to occur. You can only invite active Box account(s) so please inform your invitee to contact Box Support.

  Thanks for posting! 

   

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