Box Status

Box Sign is duplicating the document to be signed

Completed
Follow
New post
Keri Barnett

When going into a document, (example Document.pdf) that has already been uploaded, I select "request signature" and as soon it populates the Box Sign settings, it has duplicated to Document (1).pdf, and it just keeps duplicating each time I try to have them sign the original document. Why is this happening and how do I stop it?

0

Comments

2 comments

Date Votes
  • Rona

    Hi Keri, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

    0
    Comment actions Permalink
  • Box User QA

    Keri Barnett Did it get resolved.?/ we also have the same issue.

    0
    Comment actions Permalink

Please sign in to leave a comment.