an inquiry about two-step authentication

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ATSUSHI KAGIYAMA

• June 25, 2024 01:13

When I posted an inquiry about two-step authentication, I received the following comment.

Your Enterprise account has a designated team that works with Box Premier Services.
At this rate, please get in touch with your internal helpdesk team for assistance.

However,Our company's BOX support (Box@IBM) states the following:

 　If an external user has issues setting up their Box 2FA, they must contact Box Support directly.

This is exactly what I described above. Please help.

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• 

  Rona

  • June 25, 2024 20:58
  • Edited

  Hi Atsushi, 

  Welcome to Box Community and glad to assist! 

  If it's the external user who has issue with 2FA, please inform the affected user to contact Box Product Support.

  We'd love to further assist! 

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