Email already used in a Box account but not associated with an enterprise

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Chaewon Jeong

• June 25, 2024 13:29

One of our users created his own account by accident and we are unable to create the enterprise associated account for him. He has deleted the account he created himself, but I am still unable to create the account on my end.

<personal information-redacted>

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  Chaewon Jeong

  • June 25, 2024 13:57

  Please advise

  <personal information-redacted>

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  Rona

  • June 25, 2024 22:07

  Hi Chaewon, 

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting!

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