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Box Explorer Error - Invalid DWA Request

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Deepak Sharma
Hello,
 
Some of our users are seeing below error when we try to display Box Folder inside Salesforce.
 
Box Explorer Error:
Invalid DWA Request: The requested user cannot be found or does not have domain wide auth enabled
 
It looks like some permission issue, but can we please identify what is the root cause and how to resolve this?
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8 comments

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  • Rona

    Hi Deepak, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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  • Deepak Sharma

    I didn't hear back anything about the root cause of this error. Rona please advise.

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  • Jessica Hickok

    I'm facing the same problem with our Salesforce/Box integration for some users - did you ever figure out the root cause, Deepak Sharma Deepak Sharma or Rona?

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  • Impact Evolution

    We are as well, but sporadically, and the same user will and then won't get this error - it started happening when we upgraded to the latest version. We use the box toolkit to create folders via APEX (which is what is failing) so there are no individual users that could have authentication issues since they all go through the service account.

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  • Frank Kern

    I have the same issue as Impact Evolution. Is there a solution already?

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  • Jessica Hickok

    I opened a Box Support ticket and they wrote, 

    "Can you check if Box for Salesforce is configured from the Integration section in the admin console. If you set it to "Enabled for all organizations" or for the select organization that uses Box for Salesforce, this automatically connects users' Box accounts to Salesforce. Further information about Admin Delegated Authorization is here:

    ·       https://support.box.com/hc/en-us/articles/23178868004499-Admin-Delegated-Authorization-in-Box-for-Salesforce

    ·       https://support.box.com/hc/en-us/articles/23782046988819-Admin-Delegated-Authorization"

    We enabled for all organizations and haven't had this issue again.

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  • Jessica Hickok

    I take it back, the issue continues, random users, no rhyme or reason.

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  • Box-F

    Jessica Hickok Any update on this issue. I encountered the same issue after updating the version as well.

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